Early Childhood Educator in Calgary, Alberta

Hina Thanki 354 Somerset Drive SW Calgary Alberta T2Y 4G7 403-8... [email protected] OBJECTIVE: Ambitious, detail-oriented Customer Service professional with 5 years’ track record of success in the capacity of a Customer Care. Proven Customer Service Skills, Possesses expertise in processing financial transactions and handling customers. Skilled in use of computers and various automated software. Fluent in English, Hindi & Gujarati. Professional Experience: Customer Service Representative Sunterra Food Market. Downtown Calgary 2016- Current • Currently working as a Customer Service Representative at Sunterra Food Market, Downtown. • In charge of running the front end smoothly, making sure customers were assisted and guided through to the correct departments and answering inquiries. • Provided the support and guided the staff to run the agendas and meeting the deadlines. • Do payout and Pay in for the business expenses. • Responsible for the training of customer service representatives and specialists. • Answer phones and respond to customer requests. • Handling cash, do cash outs including cash data entries, finalizing, sending reports to head office. Lead Customer Service Manager Department Manager Walmart Canada, Calgary 2012- 20... • Recently worked as a Lead CSM/Department Manager at Walmart Since 2012. • Making sure all the policies and procedures for the returns and exchanges were followed through. • In charge of running the front end smoothly, making sure customers were assisted and guided through to the correct departments and answering inquiries. • Provided the support and guided the staff to run the agendas and meeting the deadlines. • Communicated the newsletters and the changes to the department. • Answering the E-mails from the warehouse and the repair centers. • Retrieving the invoices and daily reports and filling them according to the company‘s standards. • Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues. • Provided support to the sales team, ensuring all sales and service objectives were met. • Responsible for customer service in the return and exchange department, duties included answering customer queries, problem -solving and providing detailed information on new products. • Worked with new customers in the development of new accounts and the implementation of new systems. • Do payout and Pay in for the business expenses. • Responsible for the training of customer service representatives and specialists. • Answer phones and respond to customer requests. • Handling cash, do cash outs including cash data entries, finalizing, sending reports to head office. 1997-200... Teacher Shri Dat Sai School, India 2002-201... Office Assistant Unique Enterprise, India • Provide customers with product and service information. • U sell products and services. • Identify, research, and resolve customer issues. • Daily data entry – input invoices, keep track of revenue, process weekly, and monthly reports • Ordering – weekly ordering of office supplies • Assisted in the training of new associates. • Scheduling – appointments for the customers. • Create and modify documents using Microsoft Office. • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing and filing. • Send & receive UPS/FEDEX/DHL packages. • Maintain hard copy and electronic filing system. • Coordinate project based work. EDUCATION: Bachelor of Arts, (English Literature) Diploma in Computer Science. Saurashtra University, INDIA COMPUTER SKILLS: • Microsoft Word, Excel, Outlook Express. • Microsoft Windows XP • Microsoft Office XP Professional REFERENCE: Available upon request.