Early Childhood Educator in Calgary, Alberta

Rabia Bokhari Early Childhood Education Calgary, AB [email protected] - (403)336... To be able to work and grow with an organization in which I can utilize my Customer Service experience along with my excellent administrative, organizational and Management skills. WORK EXPERIENCE Manager A - Z Dayhome - Calgary, AB - March 2011 to May 2016 Responsibilities: . Providing caring, responsive and flexible child care to children ages 0-8. . Providing a safe, secure, consistent environment in which children are able to grow . Adhere to appropriate child care quality and standards . Ensure children are being supervised at all times . Responsible for the health, safety and well-being of the Children . Maintain a child friendly, stimulating play room environment with age appropriate and developmentally appropriate games and activities . Engage children in multi-age groups creatively and with enthusiasm . Regularly engage children in outdoor activities . Interact and relate to children in a developmentally appropriate manner and encourage their involvement in activities. . Flexible and responsive in care in a manner that is sensitive to individual child differences and need and adjust care to meet those needs . Communicate regularly with mothers to update on children’s progress 〓 ESL Teacher Lahore Lyceum Sr. High School - Lahore - January 2005 to December 2010 Responsibilities: • Provided an appropriate model of academic English as Second Language through direct assistance in individual, small group, or classroom settings. • Assisted in the design and implementation of ESL programming to improve English Language Learners communicative competence and academic performance (listening/understanding, speaking, reading and writing). • Assisted students to adjust to the social environment and school setting through orientation activities. • Assisted families in completing and understanding forms and/or documents. • Assisted with collection, distribution and preparation of instructional and assessment materials to support students’ English language development. • Provided practice activities to reinforce the language used in classroom experiences and lessons. • Communicated information about the school and school programming, student achievement to the parents/ guardians of ESL students. Received and provided information that may impact the student’s programming to the School Principle. • Sharing observational data about student progress with the Principle, learning team, and parents/guardians. • Performed other related responsibilities as assigned. . Proficient in Hindi, Urdu, Punjabi I have the ability to empathize and relate to students who have experienced difficult life events, as well as possessing the cultural and linguistic diversity There was a large migration from the neighboring country due to social and economic instability that threatened their well being. Customer Service Representative/Acting Manager Telus Communications Inc - Calgary, AB - August 1998 to September 2004 Responsibilities: - Assisted customers with routine requests, questions and concerns - Interfaced with other internal and external departments - Interacted with multiple systems while thoroughly and efficiently fulfilled customer's needs - Provided courteous, professional service while meeting and exceeding departmental, individual productivity and quality standards. - Always met or exceeded individual or organizational targets. - increased sales and profitability of the organization by providing excellent custome service - Selling or upselling Telus products according to customer's needs . EDUCATION Business Education Mount Royal College - Calgary, AB 1979 to 1980 High School Diploma in General Studies Forest Lawn High School - Calgary, AB 1975 to 1978 SKILLS 10 years (10 years), Management (10 years), Microsoft Office (10 years), Production (10 years) CERTIFICATIONS First Aid & CPR Level C ADDITIONAL INFORMATION - Excellent Oral and written Communication skills - Exceptional client service focus - Efficient organization, planning and time management skills - Self-directed initiative - Strong knowledge of Microsoft Office - Ability to learn new tools and systems - Flexibility to adjust to evolving client and branch needs - Completed various on job management courses thru Telus ACCOMPLISHMENTS: - Developed good relationship with clients which helped build up clientele - Helped develop new strategies and promotions to increase profitability